Shopping with First SQUAT
Frequently Asked Questions (FAQ)
How do I view what’s in my cart?
To view your cart, click on the shopping bag icon at the top right of the page. You can update quantities or remove items directly from there before checking out.
How do I add items to my cart?
Select your preferred color, size, and quantity on the product page, then click “Add to Cart.” You can continue shopping or proceed to checkout anytime.
How do I remove or update items in my cart?
Simply click the “X” next to an item to remove it, or use the “+” and “–” icons to adjust the quantity.
What if the item I want is out of stock?
Some products sell out quickly. If an item is unavailable, you can click “Notify Me When Available” on the product page or message us on Instagram to check restock dates.
Where can I find size information?
Every product page includes a detailed Size Guide to help you find the perfect fit.
Shipping & Delivery
What are the delivery times and charges within the UAE?
Orders are typically delivered within 2–3 business days, Monday to Saturday.
- Standard Delivery: AED 15
- Free Shipping: Orders above AED 300
Do you ship outside the UAE?
Yes! We ship across GCC and international countries via trusted partners like Aramex, DHL, and Fetchr. Delivery usually takes 3–5 business days within the GCC and 5–7 business days internationally.
Will I be charged customs or import duties?
For international orders, customs duties and taxes (if applicable) are the customer’s responsibility and vary by destination country.
Can you deliver to P.O. Boxes?
Unfortunately, we cannot deliver to P.O. Box addresses. Please provide a valid residential or commercial address.
What if no one is home during delivery?
If you’re unavailable, the courier may contact you to reschedule. For prepaid orders, delivery can be made to anyone at the provided address.
How do I track my order?
Once shipped, you’ll receive a tracking number via email or WhatsApp. You can track your package directly through the courier’s website.
Orders & Payments
How can I pay for my order?
We accept:
- Visa, Mastercard, Apple Pay, and PayPal
- Cash on Delivery (UAE only)
- Postpay (Interest-free payment option)
Is online payment safe?
Yes. All online transactions are encrypted using SSL security and processed through trusted UAE payment gateways.
Can I change or cancel my order?
If you need to change your address, size, or cancel your order, please contact us within 12 hours of placing it. Once shipped, the order cannot be altered.
Why was my order cancelled?
Cancellations may occur due to payment issues, out-of-stock items, or failed verification checks. We’ll notify you immediately if this happens.
How do I know if my order went through successfully?
You’ll receive a confirmation email with your order number once payment is processed.
Returns, Refunds & Exchanges
What is your return policy?
You can return or exchange items within 7 days of receiving your order. Items must be unused, unwashed, with original tags and packaging. Innerwear cannot be returned.
How do I start a return?
Please email us at support@firstsquat.com or message us on Instagram with your order receipt to initiate your return request.
What if my item is damaged or incorrect?
If you received a defective or wrong item, contact us within 48 hours of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund.
How long do refunds take?
Once your return is received and approved, refunds are processed to your original payment method within 7–14 business days.
Can I exchange an item for another size or color?
Yes! You can request an exchange for the same product in a different size or color, subject to availability.
Promotions & Discounts
How do I use a promo code?
Enter your discount code in the “Promo Code” field at checkout before completing payment.
Can I combine promo codes?
Only one discount code can be applied per order.
Do you offer welcome or referral discounts?
Yes! New customers can enjoy 20% off their first order using code FS001. Follow us on Instagram for future offers and challenges.
Account & Support
I forgot my password. What should I do?
Click “Forgot Password” on the login page and follow the instructions to reset it via email.
I can’t log in to my account. What now?
Please email us at support@firstsquat.com with your registered email, and our support team will help you recover access.
Can I get notified when a product restocks?
Yes! Simply click “Notify Me” on the product page or DM us on Instagram to get alerts on restocks.
Do you offer bulk or wholesale orders?
Yes, for team or gym bulk orders, please email us at sales@firstsquat.com for a personalized quote.
What are your customer support hours?
Our support team is available Monday to Friday, 9 AM – 6 PM (GST) via:
- Email: support@firstsquat.com
- Instagram: @firstsquat
Other Information
What makes First Squat gymwear different from other brands?
At First Squat, we focus on performance, comfort, and style. Our gymwear is crafted from premium, sweat-wicking fabrics designed to support intense workouts while keeping you comfortable and confident. Every piece is tested to meet Dubai’s active lifestyle standards — combining fashion with functionality.
Where are your products made?
First SQUAT products are designed in Dubai and crafted with premium materials by trusted manufacturing partners globally.
Do you offer gift cards?
Yes, digital gift cards are available — perfect for athletes and fitness lovers.
How soon can I expect a response from support?
Our team responds within 24 business hours (excluding weekends and holidays).
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.